Rose kept smiling, though she wondered how many guests would come to her, asking about that part. She was just lucky she was no guest and didn't have to fill in the form. She woulfn't have liked lying to Adam...

"Well, exactly what it says. I don't know for how long you've been here or whom you've met, but not all of our guests are exactly... normal humans. Or humans at all. Adam made the hotel a safe haven for all supernatural beings. They can come here and live in peace and nobody's going to hurt them.

If you stay longer you'll probably meet some of the not-so-human guests..." ... and not-so-human personnel, not that I'd tell you...